AUGUST 2025AEROSPACEDEFENSEREVIEW.COM8In My OpinionBy Alfonso Moreno-Santa, Director of Operations, PrimeFlight Aviation ServicesSTRATEGIES FOR SUCCESS AND SAFETY IN A THRIVING AIRLINE INDUSTRYAlfonso Moreno is an accomplished Director of Operations with a distinguished career in aviation. Through extensive experience spanning from his role as a ticket agent at Mexicana Airlines to leading operations at PrimeFlight, Morenohas demonstrated exceptional expertise in managing complex airline operations and security services. His career highlights include overseeing airport operations across North America and Europe and implementing innovative strategies to enhance employee retention and operational efficiency. A Journey Through the Skies and SecurityI began my career in aviation in October 1987 when I joined Mexicana Airlines as a ticket agent. Over the years, I advanced within the company, culminating in my role as VP of Airports for North America and Europe. My tenure with Mexicana lasted until 2010, during which I built a successful career. Even after Mexicana declared bankruptcy in 2010, I continued to assist the airline with closing its airports until 2014.I transitioned to PrimeFlight as the Director of Operations for Chicago IN 2012. At PrimeFlight, we manage two primary types of accounts. One involves aviation security, where we collaborate with the TSA at international terminal checkpoints. The other focuses on security services for various international airlines, including ramp, jetway and catering security.Balancing Recruitment and Passenger Demands in Modern AviationToday's airlines face several significant challenges, particularly in recruitment. Finding and retaining agents, particularly ramp agents who handle tasks like loading and fueling airplanes, is increasingly difficult. The current job market is highly competitive and these roles demand a high level of energy and commitment, often around the clock. Working in aviation means operating 24/7, regardless of holidays or the time of day, which can make staffing a challenge. For instance, just a few weeks ago, a holiday led to many employees choosing not to come to work, highlighting the need for incentives and benefits to encourage attendance and make these demanding jobs more appealing.Alfonso Moreno-Santa
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