MAY 2025AEROSPACEDEFENSEREVIEW.COM19By Alfonso Moreno-Santa, Director of Operations, PrimeFlight Aviation ServicesAlfonso Moreno-Santa is an accomplished professional with a distinguished aviation career. From his early days as a ticket agent at Mexicana Airlines to his leadership role at PrimeFlight, Moreno has consistently showcased his expertise in managing intricate airline operations and security services. His career spans North America and Europe, where he has successfully overseen airport operations, driven innovative strategies to boost employee retention and enhanced overall operational efficiency. Through a proven track record of leadership and continuous improvement, Moreno stands out as a key figure in the aviation industry.Navigating New Heights I began my career in aviation in 1987 when I joined Mexicana Airlines as a ticket agent. Over the years, I advanced within the company, culminating in my role as VP of Airports for North America and Europe. My tenure with Mexicana lasted until 2010, during which I built a successful career. Even after Mexicana declared bankruptcy in 2010, I continued to assist the airline with closing its airports until 2014.I transitioned to PrimeFlight as the director of operations for Chicago. At PrimeFlight, we oversee two core areas. The first involves aviation security, where we work closely with the TSA at international terminal checkpoints to ensure seamless and secure operations. The second focuses on providing comprehensive security services for international airlines, covering everything from ramp and jetway operations to catering security. This dual approach allows us to maintain the highest standards of safety and efficiency across all facets of airline security. Fueling Retention Today's airlines face several significant challenges, particularly in recruitment. Finding and retaining agents, particularly ramp agents who handle tasks like loading and fueling airplanes, is increasingly difficult. The current job market is highly competitive, and these roles demand a high level of energy and commitment, often around the clock. Working in aviation means operating 24/7, regardless of holidays or the time of day, which can make staffing a challenge. For instance, just a few weeks ago, a holiday led to many employees choosing not to come to work, highlighting the need for incentives and benefits to encourage attendance and make these demanding jobs more appealing.On the passenger side, airlines also face challenges due to the high volume of travelers. In today's fast-paced world, many people are eager to get from point A to point STRATEGIES FOR SUCCESS AND SAFETY IN A THRIVING AIRLINE INDUSTRYAlfonso Moreno-SantaCXO Insights
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