bisco Industries

Zachary Ceiley, Executive Vice President

“Customers are increasingly seeking supply chain resilience as a critical component of their procurement strategies. At bisco industries, we understand that time is a precious commodity, so we value and respect our customers’ time. We set industry-leading expectations for quotation turnaround, delivering unparalleled response time. The bisco difference is to maintain constant contact with our valued customers from the time of quotation to landed product,” says Zachary Ceiley, Executive Vice President at bisco industries.

bisco Industries stands distinguished through its commitment to unparalleled local customer service. With 51 locations across North America and the recent addition of its first off-continent facility in the Philippines, the company ensures clients receive dedicated support in their backyard. This local approach eliminates concerns about time zone differences and the frustration of dealing with multiple representatives. Each client benefits from a dedicated representative overseeing every aspect of their needs, from purchasing to accounting. A quality-oriented one-stop shop, bisco Industries also holds AS9100, AS9120, and ISO 9001 certifications, meeting the stringent requirements of mil-aero customers.

“With seven distribution centers equipped with in-house quality control teams, we perform inspections faster and more efficiently, ensuring the highest standards are consistently met,” says Ceiley.

Addressing Supply Chain Challenges with Data-Driven Insights

Navigating the challenges of the modern aerospace parts distribution landscape requires a keen understanding of supply chain dynamics. bisco industries addresses the pressing issues clients face by prioritizing supply chain resilience. With a customer base exceeding 15,000, the company leverages data-driven insights to enhance its ability to strategize and optimize supply chain solutions.

“We excel at turning the seemingly unattainable into reality through our technical expertise, extensive network, and unswerving dedication to customer satisfaction,” says Ceiley.

Exemplifying Agility and Resourcefulness

The true measure of a distributor's value lies in its ability to overcome seemingly insurmountable challenges. bisco industries excels in this regard, as evidenced by a recent case where a customer sought an obsolete fastener. Through proactive collaboration with supply partners, it identified and established a new source, not only meeting their requirements but surpassing expectations in quality, cost-effectiveness, and adherence to timelines. This case exemplifies its commitment to solving intricate procurement challenges through a combination of an extensive network, technical expertise, and dedication to customer satisfaction.

At the heart of bisco industries’ success lies its people. With over 500 employees and a commitment to continuous growth, the company values its team as its greatest asset. The focus on first-in-class customer service paves the way for a deep solutions portfolio that evolves with their needs, adapting to each requirement with nimbleness and expertise.

As the business landscape evolves, bisco industries stays true to its commitment to a local presence. While some competitors turn to AI and overseas call centers to reduce costs, the company is expanding its footprint withmultiple new locations budgeted in their fiscal year 2024. This growth is fueled by investing in its people, exemplified by a 16 percent increase in its sales team in the fiscal year 2023.

bisco industries has set its sights on a future where real people and local support remain the cornerstone of its success, ensuring efficient and fast results for clients in the ever-changing aircraft parts distribution space.