Central Flying Service

Minimizing downtime and maintenance frequency is the overarching goal of every maintenance, repair, and overhaul service provider. A trusted partnership approach with customers can make all the difference in this endeavor. This critical aspect is the focus for Central Flying Services (Central), a premier general aviation firm that offers dedicated, tailored services of the finest quality for its customers in the aerospace and aviation sector.

“We offer the full spectrum of aviation services with 24/7 availability,” says Phil Jordan, CEO of Central Flying Service.

Adopting a “customer for life” philosophy, Central works to build a strong relationship with customers from the time they buy an airplane through its management lifecycle. It strives to make a difference by embracing the needs of its customers, their team, and guiding them along the journey to meet those needs. Whether the customer is a chief pilot or the maintenance director, Central works with them to understand their driving factors.

Owner-operators need their aircraft to be as available and airworthy as possible, considering their significant investment. They want to avoid unpredictability in their airplane’s downtime and need maintenance visits to be more effective and less frequent. Another common problem they face is the delay in unplanned maintenance from supply chain issues and labor shortages affecting maintenance, repair and operations.

Central ensures that each of these needs is met by carefully planning every maintenance session with potential future downtimes in mind, and keeping parts inventory well-stocked. Pre-planning customer visits at each stage of the aircraft’s management period maximizes their value.

At a time when supply chain bottlenecks bog down the industry, Central assesses which airline components may need to be procured pre-inspection and buys them in advance. It forecasts for three or five years, depending on the type of airplane, to plan for major events that involve avionics or equipment upgrades or modifications, including changing the aircraft’s lighting or paint.

Central provides Central Select, a special program for its loyal clients within flying distance who frequently avail its services. It maintains all aspects of their airplanes and works with them each year to scheduling maintenance visits, allowing pilots or maintenance directors to keep the aircraft’s owner informed of these downtimes. It bundles the corresponding inspections to maximize uptime for the owner. After helping them finalize a budget, Central prepares by determining which parts will need to be inspected and makes sures spares are on hand. Central Select clients can also access Central’s online technical support and on-site assistance to quickly address Aircraft on Ground (AOG) situations.

Best exemplifying Central’s elaborate pre-planning and sheer dedication to customer service is an instance involving an operator of Beechcraft Premier aircraft. Central’s specialization in Beechcraft Premiers proved significantly valuable as it kept an inventory of Premiers’ rotables in stock. It ensured zero delay as the manpower and component were ready whenever the client came in for maintenance. Recently, the operator experienced an AOG situation. Despite their after-hours need, Central helped this Central Select customer and made sure that they were back up and running to remain on schedule.

Central fosters an employee-driven culture, encouraging them to continuously learn by exchanging skills and sharing experience-based knowledge to boost professional development. Going above and beyond in mentoring its workforce, Central ensures that its employees serve customers in the best way possible—maintaining customers for life.