Haven Aero

Private aircraft owners, corporate clients, individuals, businesses buying or selling aircraft, and other aviation service providers face challenges such as gaps in service delivery, particularly in aircraft maintenance and management. Common issues include inadequate aircraft vetting, poor maintenance scheduling, and unforeseen maintenance costs, all of which impact operational efficiency and resale value. Businesses need a specialist that not only prioritizes maintenance but also focuses on long-term planning.

As a maintenance-first charter aircraft management and brokerage company, Haven Aero addresses this need in the aviation industry. The company’s aircraft management services oversee daily operations, ensuring regulatory compliance, scheduling maintenance, managing costs, and handling crew recruitment and training. In charter services, it provides private flight experiences and leasing options to maximize aircraft utilization.

Founded five years ago, Flight Mechanics, a small maintenance facility in Amarillo, Texas, began with a simple mission: to provide exceptional aircraft maintenance. The founders—Travis, his wife, and their partners—quickly saw their reputation for quality grow. This success inspired them to create Haven Aero.

Today, Haven Aero operates as a key subsidiary of Haven Aviation Services Group (Haven ASG), a growing entity specializing in providing a wide range of services to meet the needs of aircraft owners, operators, and businesses. Haven ASG streamlines aviation operations through its various subsidiaries, including Haven MRO, which offers aircraft maintenance services, and Haven FBO, an upcoming state-of- the-art facility that will provide essential services like fueling, ground handling, and concierge services. Under the leadership of seasoned aviation professionals, Haven ASG aims to be the “easy button” for aircraft owners, offering a seamless ecosystem of top-tier services across all aspects of aviation.

“We manage aircraft a little bit differently because we emphasize maintenance first. If the aircraft doesn’t have good bones to begin with, we shouldn’t even start with it. We figure out the bones of the aircraft first and get a solid projection based on the client’s projected ownership term,” says Travis Lamance, CEO of Haven Aero.

Elevating Client Journeys

“This business is very customer service-focused. When dealing with typical clients, who are high-wealth individuals, they often just want a plane without knowing much about it. They simply want to go and buy one,” says Marc Bennett, COO of Haven Aero.

Haven Aero’s process ensures clients make informed and satisfactory decisions regarding their aviation needs. Often, a client arrives with a specific request, and Haven Aero digs deeper, starting with a detailed questionnaire that covers trip length, endurance, passenger count, budget concerns, and overall cost considerations. This analysis identifies the best aircraft options, even if they differ from the initial request.

After identifying ideal aircraft options, the firm uses its network to find both listed and unlisted aircraft. It presents a narrowed-down list with detailed reports on acquisition and operating costs, fully informing clients before they make a decision. An advanced team reviews the chosen aircraft to ensure it meets expectations before the client commits financially. Post-purchase, the firm provides continued support, including maintenance, pilot management, insurance, tax benefits, and chartering options.

Experience, Educate, and Elevate

The experience of a first-time aircraft owner who wanted to buy a plane demonstrates how Haven Aero’s detailed process educated him about maintenance, pilot hiring, insurance, and hangar space costs. Realizing the complexity, he let Haven Aero handle everything. Now, he enjoys seamless travel and receives monthly checks for chartering his aircraft. This client has become an advocate for Haven Aero, highlighting its proactive, maintenance-first approach and management services. Many first-time buyers who bypass this process struggle initially, only to seek Haven Aero’s expertise later. The firm has built a reputation for exceptional customer service and reliable aviation management.

Haven Aero further aims to enhance its Fixed Base Operator services to provide support to private and charter aircraft. It strives to deliver a seamless and luxurious experience. Safety, integrity, and customer-centric service lie at the core of Haven Aero’s operations. The firm communicates clearly and educates its clients thoroughly while ensuring all aspects of aircraft management are handled with professionalism and care.

The company continues to expand and innovate while staying true to its founding principles. By prioritizing maintenance and long-term planning, it provides clients with exceptional service and peace of mind. This dedication to quality and customer satisfaction distinguishes Haven Aero as a leader in the aviation industry, continually raising the bar for excellence in aircraft management and brokerage.