Plane Care Solutions AD

“Make new friends, but keep the old. One is silver, the other is gold.”

This old verse perfectly encapsulates the importance of acquiring a new customer while also retaining the existing ones and keeping them coming back. However, finding new customers and cultivating long-term relationships is an ongoing struggle for businesses seeking success and growth. If there’s one company that has nailed this combination, it is Plane Care Solutions—an EU licensed aviation services provider that specialises in aircraft maintenance, production, and development. By the book, Plane Care Solutions is a third-party aircraft and components maintenance service provider for airlines & lessors. By nature, however, the services are created with a focus on exceeding the in-house maintenance care.The company not only maintains the quality standards of workmanship, capacity and planning solutions but also takes into account many more essential day-to-day requirements of an airline, lessor or the operator.

Founded in 2018 by a team of highly experienced aviation professionals, Plane Care Solutions is committed to solving diverse challenges faced by its clients in the aviation sector. The team draws on more than two decades of rich experience in the aircraft maintenance sector to deliver bespoke maintenance and services for both private and commercial operators through its new facility based at Sofia International airport. It is this plethora of maintenance, repair and development services that draw in customers for Plane Care Solutions. However, what retains these customers is the company’s close cooperation and ability to deliver proactive customer support and excellence—empowering them with core values of customer services, cost efficiency, quick response, and the highest quality standards. “We have never lost a customer, and have always treated them more like a partner than a customer. As a customer-oriented company, we believe in finding solutions to customers challenges by working closely with them,” says Viktor Mihaylov, CEO at Plane Care Solutions.

At a time when the maintenance, repair and overhaul (MRO) businesses have entered uncharted territory in the wake of the COVID-19 pandemic, Plane Care Solutions is at the forefront of the industry, helping clients with its best solutionsfor base maintenance, line maintenance,parking and storage, AOG support, heavy structural repair, NDT and Borescope inspections, material, tooling and spares services and much more. According to Mihaylov, once aircraft take back to the skies like in the pre-pandemic period, the surge in MRO demand for post-storage services could lead to a shortage of staff. During the pandemic, some specialists reconverted to less affected areas of the business. Besides, prior to the crisis, in 2018, Boeing estimated that the aviation industry would need 754,000 new aircraft technicians and engineers in the coming two decades.The team at Plane Care Solutions has also identified the rising concerns within the MRO landscape, including stability concerns, passenger traffic demand, rising fuel prices, environmental taxes impact on the customers, and competition that can potentially affect the aviation industry in the future. Ahead of its time, Plane Care Solutions is geared up for this growth and the inevitable changes and challenges it brings along. Leading with unmatched skills, business imagination and supported by the investors from Rose Air, Plane Care Solutions has created a state-of-the-art facility and environment to deliver the best care for aircraft.
As one of Europe’s newest MROs, Plane Care Solutions offers its extensive range of aircraft technical support to several European and non-European airlines and holds an extensive network of partners in the region. The MRO believes in reflecting its employees’ experience and stories through a working solution as each employee holds extensive experience in the aircraft maintenance space. Harnessing its employees’ expertise into a working solution has resulted on a positive note for the company and establishing strong relationships with some of the biggest airlines. From base maintenance on A320 and B737 aircraft to parking & storage and 24 hours Aircraft on Ground (AOG) service worldwide, Plane Care Solutions covers a wide enough range of services. “Being a relatively new company has turned out to be an advantage, as it gives us the opportunity to be very flexible. The relation that we share with each of our employees will further help us to come up with innovative ideas, and it will encourage us to cope up with the new customer requirements,” mentions Mihaylov.

Treading on the philosophy of providing utmost customer satisfaction, Plane Care Solutions offers tailor-made solutions and services, also including flexible payment methods and shortening of TATs by improving the effectiveness. This solution-based approach embraced by the company also favours the customers. Illustrating more on the value proposition that the company brings to the table, Mihaylov cites a client success story. When the pandemic thrashed the whole world at once, a significant leasing company approached Plane Care Solutions. The client had several aircraft but no parking space and no maintenance possibilities. To deal with this scenario, Plane Care Solutions in almost no time established a new alignment - at another airport near Sofia in order to support the parking and storage of airlines for the client.

For the future, the company would only buildup on the established standards, its service and solution facility, as the airlines business will bounce back in the next years.