SIMBACOM

For government agencies like the Department of Defense (DoD), time-sensitive deployments require more than just quick thinking. They demand precision, preparation, and personnel who can hit the ground running in some of the world’s most challenging environments.

That’s where SIMBACOM comes in.

Founded in 2005, SIMBACOM deploys highly trained, security-cleared Field Service Representatives (FSRs) anywhere worldwide, often within 72 hours. At the heart of its operations is a relentless focus on customer-centricity, with the company’s commitment to being available 24/7, 365 days a year.

With a laser focus on rapid global deployment, SIMBACOM has positioned itself as a trusted partner for the DoD and multinational defense integrators, offering unparalleled responsiveness and a deep bench of skilled former military personnel.

The backbone of SIMBACOM’s success is its team of FSRs—all former military personnel. These veterans bring with them extensive experience operating in some of the world’s most challenging environments. Whether it’s an environmentally, geographically, or culturally hostile area, SIMBACOM’s FSRs are equipped to adapt and excel. This battle-tested expertise allows them to be self-sufficient and operational immediately upon arrival, providing the rapid, high-quality support that clients demand in high-stakes situations.

This unique capability is critical, particularly in ‘down-range’ environments where quick, decisive action is essential. Their battle-tested experience and technical skills ensure that SIMBACOM’s personnel are equipped to handle even the most complex missions, providing the high-quality support clients demand.

Customer-Centricity at its Core

As a small company with fewer than one hundred employees, SIMBACOM’s size enhances its agility. The firm has minimal bureaucracy and a lateral organizational structure, allowing it to delegate decision-making authority to all leadership team members. When the DoD says ‘go,’ we ask ‘where and when,’ and we are ready to deploy immediately,” says Ali Sajjad, president and CEO of SIMBACOM.

When dispatched to a site requiring technical support, SIMBACOM conducts a logistical survey to assess the situation effectively and swiftly. This structure enables the company to respond swiftly to customer requirements with minimal downtime.

What sets SIMBACOM apart is not just speed but the strength and expertise of its team. Each FSR is backed by a 24/7 support team of subject matter experts, engineers, scientists, technicians, and program managers to ensure that every mission is completed successfully, regardless of the challenges that arise. It consistently demonstrates its commitment to rapid, efficient service, cutting through red tape to deploy critical resources where they are needed most.

Technical Superiority and Rigorous Training

SIMBACOM is not just fast; it’s technically superior. It is equipped to handle any state-of-the-art technology its customers use. Its rigorous training and certification process also reflects its commitment to customer-centricity. This technical acumen is a result of rigorous vetting and continuous training. Every FSR undergoes a thorough screening process by the DoD, ensuring they possess the necessary education, background, and technical expertise to meet the highest standards.

“We are the only company that is technically superior and widely used by multinational integrators and government contracting firms across the U.S.,” says Sajjad. This claim is backed by the company’s constant focus on training and certification, which keeps their teams prepared to tackle any technical challenge. SIMBACOM’s I.T. infrastructure is optimized to ensure communication devices are always in peak condition, enabling seamless connectivity and operational efficiency.

A Vision for Growth

SIMBACOM’s success lies in never taking its customers for granted. Ongoing recruitment and training ensure that SIMBACOM is always prepared to meet customer needs, embodying the Scouts’ motto, “Be prepared.”

The firm creates a family-oriented environment for its field service representatives and their families, supporting their professional and personal needs, including opportunities for further education. Recognizing that high-stress situations can lead to burnout, SIMBACOM provides avenues for career advancement, with some employees pursuing an MBA or attending law school after their tenure in the company. At SIMBACOM, employees are more than just numbers—they are family.

Operating worldwide, including the U.S., Europe, the Middle East, Africa, and Asia, SIMBACOM has the resources to deploy its professionals swiftly and provide the necessary client support. Its teams are well-equipped to handle the challenging terrains and physical and mental demands of various assignments. They collaborate with the support team in the States and the client’s personnel on the ground to ensure smooth and uninterrupted operations.

SIMBACOM’s leadership team creates more opportunities for employees, particularly the veterans who join SIMBACOM. They understand, above all else, that they have to get the mission done, and they accomplish it every time, consistently going above and beyond the call of duty.