Modernizing Airports To Ensure Business Efficiency

One of Miami International Airport's highest priorities is to modernize the way we do business. Prioritizing our customers' needs and expectations drives us forward to finding innovative ways to improve operational efficiencies and increase customer satisfaction. Leveraging biometric technology is one way that we are taking steps toward that goal.

In late 2022, MIA began the implementation of biometric self-boarding at all its international departure gates, with plans to include all its domestic gates by 2024. MIA has been America’s fastest-growing hub airport since the pandemic and is the second-busiest airport in the United States for international travel, which is why we are always looking for state-of-the-art ways to enhance the passenger experience.

Biometric self-boarding gates are designed to provide customers with a fast, and convenient, and more secure approach to boarding than the traditional method. Biometric technology offers the airport and airline partner enhanced security measures and operational efficiencies. Since implementation, MIA has seen a reduction in boarding delays and increased customer satisfaction.

“Airports, Seaports, And Land Ports Must Pursue Innovative And Transformative Ways Of Doing Business While Continually Improving Security And Safety And Prioritizing The Passenger Experience”

As MIA looks towards the future, biometric self[1]service bag drop (BSSBD) is the next innovation we plan to implement. Utilizing biometric technology for bag drop-off provides a convenient and efficient way to check luggage. As an added layer of security to the baggage handling process, BSSBD also confirms the passenger's identity while checking their bag, preventing someone from checking a bag under another identity. Integrating biometric technologies into the baggage handling and passenger process improves cost-effectiveness and productivity as well, allowing staff to focus on other tasks that make the travel process less stressful for the customer. There are numerous other benefits to implementing biometrics into an airport’s ecosystem, including:

Streamlined Baggage and Boarding Process: Facial comparison technology removes the need to identify a passenger with a boarding pass or passport, which streamlines the passenger journey during busy travel times. The enhanced boarding process is also more accessible for passengers with disabilities.

Touchless Boarding: Protecting passenger safety and health is always a priority, and touchless self-boarding significantly reduces the spread of germs at an airport.

Improved Passenger Experience: Biometric boarding improves the passenger experience by allowing travelers to simply step up to the gate, verify their identity, and board the flight, thereby reducing long lines and wait times.

Increased security: Facial comparison reduces fraud and identity theft through image history and associated manifests.

Convenience: Making the travel experience more efficient, convenient, and less stressful.

Overall, implementing self-service technology throughout an airport ecosystem provides a positive step for passengers, stakeholders, and the airport. It also reduces the ticketing hall footprint, allowing the airport to reclaim and repurpose valuable terminal space for other passenger services. As safety and security challenges persist across the airport industry, biometric technology continues to evolve and improve. Airports, seaports, and land ports must pursue innovative and transformative ways of doing business while continually improving security and safety and prioritizing the passenger experience.