Aviation companies are born and thrive in a highly specialized industry that is frequently a shining example of cutting-edge technology, from the planes themselves to ticket reservation and sales systems
Fremont, CA: The adoption of IoT is part of an airline's overall digital transformation process. The digital transformation process is defined as the necessary changes to a company in order for technology and its possibilities to lead to the company's way of working and doing business.
Thus, the online element, for instance, must be the backbone of sales, while social networks as well as other online content exhibition elements must be merchandising and advertising departments' top priorities.
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Aviation companies are born and thrive in a highly specialized industry that is frequently a shining example of cutting-edge technology, from the planes themselves to ticket reservation and sales systems. These deal with a large volume of passenger data, processing it while maintaining the privacy and passing it through assistants that use artificial intelligence to resolve customer doubts as well as inquiries, for instance.
Present Experiences and Future Possibilities
In terms of the Internet of Things, the ability to sensor and communicate with digital systems that have specific goals enables aviation companies to improve in a variety of areas, including customer service and internal management.
Some examples:
• Improving passenger experience: Climate control in the cabin, for example, can be controlled and optimized automatically by strategically placing temperature sensors throughout the cabin. On the other hand, the flow of data must enable more information to be provided to those waiting for a flight in an airport, for instance, and assist them in further automating the check-in process.
• Safety: For various components of the aircraft to have sensors to measure certain settings and to be able to communicate with each other and/or with a central system and, above all, with the ground controls, improves the efficiency and safety of the aircraft, enabling them to carry out diagnoses in real-time, which provides the possibility of carrying out maintenance as well as preventive interventions that extend the operating time of the aircraft and increase their safety, offering What Virgin Atlantic is doing with its Boeing 787 fleet is a good example of this practice.
