PKL Services

Workforce training plays a critical role in the growth and success of organizations operating in the MRO space. A recent study indicates that most employees perceive a vibrant learning culture as an integral aspect of what makes a company a great place to work in 2023.

Despite this growing need, MROs face challenges in providing hands-on training to their employees, putting them in a tough spot when it comes to optimizing operational excellence. PKL Services helps address this issue with its novel training services built for continual improvement, exceeding customer expectations, and implementing quality standards in the dynamic aerospace industry. Its trademarked training program, OmniSpec®, offers more modern and innovative solutions to aviation maintenance, operation, and logistics training, enabling businesses to stay ahead of the curve.

PKL’s training programs leverage various methods and technologies, such as computer-based training (CBT), augmented reality (AR), and virtual reality (VR), to provide customers with the tools they need to achieve their deliverables and train their personnel. The company is fully digital, allowing it to operate efficiently from any location and maintain high efficiency and effectiveness regardless of the circumstances. PKL also serves MROs with aircraft maintenance, logistics, program management, leadership development, and engineering support services.

“We’re industry builders, committed to providing exceptional services that meet and exceed the needs and expectations of our clients and partners,” says Mike Naylor, CEO of PKL Services.

A team of industry veterans and their expertise, dedication, and professionalism are always at the heart of PKL Services’ prominence in the MRO space. PKL Services recognizes the value veterans can bring to its customers, which is why nearly 90 percent of its employees are veterans.

Each of these veterans possesses extensive experience and unique skills in maintaining specific military aircraft and components, making PKL Services an ideal partner for a wide range of clientele. The veteran employees are adept at quickly detecting and resolving concerns, providing better training, and adhering to customers’ schedules.

Their familiarity with the military workplace, leadership, and active-duty personnel allows for a cohesive and communal environment where employees can excel.

According to CEO Mike Naylor, “We work diligently to create a collaborative culture at PKL Services and provide benefits to our people, ensuring their needs are met. This encourages them to remain with us for longer periods.”

The company’s unique combination of people, technologies, and processes has resulted in many success stories, including its collaboration with the Republic of Singapore Air Force (RSAF). In the mid-2000s, the RSAF began purchasing new fighter aircraft from the US and planned to base a training squadron in Idaho to take advantage of the greater flying training space and instruction. However, RSAF didn’t have this aircraft and needed training for their maintenance workforce and aircrew.

PKL Services built a robust team, established numerous programs required for the fighter squadron and maintenance unit, planned for the beddown of the aircraft, and trained the maintenance personnel on the new airframe. It developed the operations training curriculum, and its pilot and weapons system officer training began using seasoned Veteran US Air Force (USAF) aircrew members–Instructor Pilots, Weapons Systems Officers and Operations Specialists. The team integrated seamlessly with RSAF, resulting in PKL holding the contract for the past 14 years with successful re-competes and another award for the next five-year period.

This success is a testament to PKL’s commitment to customer satisfaction and building long-term relationships. The company routinely receives high-graded customer performance reviews (CPARs) that reflect its contract performance. It continuously seeks areas of improvement within the industry and for customers, readily introducing new technologies and more advanced solutions to create efficiency while maintaining the highest performance standards.

To that end, PKL employs an ISO9001 and AS9110:C certified quality management system on all contracts, a factor that complements operational excellence, helping provide superior services for all of their customers and partners. This, combined with the ability to provide personalized solutions to each client, gives PKL its edge in the military aviation industry.

In line with its mission to fill the gaps in maintenance needs for the military, PKL Services aims to serve more clients by expanding into new areas, geographical regions, and opportunities, allowing the company to continue hiring highly qualified veterans. PKL looks forward to the future and the new ways it will continue to grow and serve.